Terms and Conditions

Orders:

All orders and sales contracts are subject to acceptance or rejection by Metropolitan Flag & Banner (MetFlag) and are not binding until accepted. All orders must be in writing. Acceptance by MetFlag constitutes a complete and binding contract governed by the terms and conditions of sale herein and by the laws of the Commonwealth of Pennsylvania. Acceptance is subject to availability and may be subject to a written agreement, signed by both Buyer and MetFlag.

Minimum Order:

MetFlag reserves the right to establish a minimum order size for any item. The minimum dollar amount shall exclude freight, taxes, handling, etc.

Changes to Order:

Changes to orders may be made if the items have not reached production. If production has begun, charges incurred due to changes to order are determined on a case by case basis.

Cancellation Policy:

Cancelled orders are subject to a cancellation charge if the order is in the process of production. All cancellation requests must be in writing. Orders cannot be cancelled after items have left point of shipment. See below for Returns policy.

Size Tolerance:

While we do our very best to manufacture your product to the exact inch specified on your order, due to manufacturing circumstances, we follow the industry standard of a 1″ +/- tolerance. For example, if your desired banner length is 10′, the actual finished length could vary between 9’11” and 10’1″, and we would consider this made correctly. If you need your dimensions to be absolutely exact, it must be specified on your order.

Damaged Goods:

If a shipment is damaged or short when it arrives, it must be noted at the time of delivery on the freight delivery document. Claims must be made directly to the freight carrier. Buyer must notify MetFlag immediately and supply a picture of the damaged goods.

Returns:

MetFlag will accept returns for state and US flags up to 30 days after the order was shipped.

Returned products must be unused, and in perfectly re-sellable condition.

Your return will be inspected once received, and a decision about a refund will be made at that time. Shipping charges will not be included in the refunded price.

Custom products, which comprise the rest of our products, are final sale and cannot be returned unless received in damaged condition or defective. If shipping container is damaged when received, note on bill of lading and take a picture of the damage.

Please review all details of your order and acknowledgement to make sure that the information is correct.

Prices:

All prices quoted, whether by individual quotation or price list, are FOB: Shipping Point, unless otherwise indicated. All price quotations are effective for thirty (30) days unless indicated otherwise, and are subject to freight changes after seven (7) days. All prices are for goods only and do not include any services, including installation or unloading.

Payment:

Upon credit approval by MetFlag, standard payment terms are net: thirty (30) days after invoice date unless otherwise indicated. Buyer will be charged 1.5% interest per month, or prorated portion thereof, (18% per annum) on late payments.

MetFlag can modify credit and payment terms at any time. Payments can be made with U.S. currency only with a valid check, credit card, bank draft, money order, direct wire, or other third-party transfer of funds. We cannot accept cash as a payment method. MetFlag has security interest in all goods until Buyer pays the purchase price in full. If MetFlag has to resort to legal measures to collect for unpaid invoices, Buyer is responsible for MetFlag– reasonable costs of collection including, but not limited to, attorneys fees, court costs, and administrative service fees.

Delivery Estimates:

Shipping dates, written and oral, are considered estimates and are not contracts to ship or deliver on such date. Unless otherwise stated and agreed to, MetFlag reserves the right to make delivery in installments. In the event of war, fire, flood, strike, labor trouble, accident, riot, act of God, act of governmental authority or any other contingencies beyond the control of MetFlag interfering with the production, supply, transportation, or consumption of the goods covered by this agreement, or with the supply of any raw material used in connection therewith, quantities so affected may be eliminated from the agreement without liability but the agreement shall otherwise remain unaffected. MetFlag, during periods of shortage, may allocate its supply of goods among its customers in such a manner as MetFlag considers fair and practicable.

Freight:

Quotation of shipping charges are estimates only. MetFlag will invoice Buyer for the total cost of freight service. If such charges are by the terms of sale included in the price, any increase becoming effective after seven (7) days after the date of quotation or sale shall be for the account of the Buyer. Due to shipping industry requirements, quotations for freight are effective for seven (7) days only. The minimum truck freight charge is $140.00.

Taxes:

Prices quoted or on any price list do not include city, county, state, or federal taxes, or any other taxes. Buyer will pay applicable taxes unless valid exemption certificate is supplied to MetFlag.

Warranty:

There is no warranty, either expressed or implied, on MetFlag merchandise unless provided in writing or found on www.MetFlag.com. Buyer assumes all risk and liability for loss, damage or injury arising out of or incident to the use or possession of merchandise furnished under this agreement. MetFlag reserves the right to request pictures of products of which the warranty is in question to determine if the warranty applies. MetFlag will split the shipping charges with the customer if a replacement product is ordered during the pro-rated warranty period.